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Client Service Associate I
- Provide excellent Client Service through deepening client relationships by delivering post-sale support to our clients using a robust knowledge base
- Build trust with each client interaction by providing responses quickly, completely, and professionally
- This is an exciting opportunity to work in a very dynamic and growing company. Your work will make a far-reaching impact to our team, services, and processes.
- Respond promptly to customer inquiries via phone or electronically
- Quickly and effectively understand client needs
- Utilize our proprietary knowledge base to ensure client success
- Ability to provide exceptionally attentive service in a fast-paced environment
- Effectively multitask, manage time, and prioritize
- Experience using and maintaining a knowledge base
- Exceptional oral and written communication skills
- Ability to solve complex problems and learn new information on-the-fly
- 2+ years experience in customer service, preferably in a business services environment utilizing Customer Service software
- Attention to detail
- Must have strong computer literacy skills
- Bachelor’s degree or comparable experience
- Zendesk experience
- Proficiency utilizing Google G-suite and Adobe Acrobat