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Client Service Associate I

Location : Lancaster, PA
Job Type : Direct
Hours : Full Time
Required Years of Experience : 2+
Required Education : Bachelor's Degree or comparable experience
Travel : No
Relocation : No
Job Industry : Legal
Job Category : Customer Service and Call Center

Job Description :

Talent Tap is partnering with Harbor Compliance,  a leading provider of compliance solutions for organizations of all types and sizes, to hire a Client Services Associate.  At Harbor Compliance, we’re steering companies and nonprofits through the steps needed to achieve their organizational goals. From establishing new startups to helping global brands manage their business licenses nationwide, we are looking for exceptionally talented, bright, and driven people who can deliver an exceptional client experience. In our eighth year in business, we are experiencing exponential growth and are seeking top performers who share our values of autonomy, transparency, and excellence.

 

Our Client Service Team is a new team within our company. This team provides account and technical support to our existing clients, who contact us by phone, email, and chat. Our team prides itself on delivering friendly, helpful service that exceeds our clients’ expectations. The suggestions and feedback we gather from our interactions directly affect how we develop our offerings.

 

Responsibilities


  • Provide excellent Client Service through deepening client relationships by delivering post-sale support to our clients using a robust knowledge base 

  • Build trust with each client interaction by providing responses quickly, completely, and professionally

  • This is an exciting opportunity to work in a very dynamic and growing company.  Your work will make a far-reaching impact to our team, services, and processes.

  • Respond promptly to customer inquiries via phone or electronically

  • Quickly and effectively understand client needs

  • Utilize our proprietary knowledge base to ensure client success


Required Qualifications :


  • Ability to provide exceptionally attentive service in a fast-paced environment

  • Effectively multitask, manage time, and prioritize

  • Experience using and maintaining a knowledge base

  • Exceptional oral and written communication skills

  • Ability to solve complex problems and learn new information on-the-fly

  • 2+ years experience in customer service, preferably in a business services environment utilizing Customer Service software

  • Attention to detail

  • Must have strong computer literacy skills

  • Bachelor’s degree or comparable experience



Preferred Qualifications


  • Zendesk experience

  • Proficiency utilizing Google G-suite and Adobe Acrobat



Location and Hours

 

This is a full-time position at our Lancaster, PA office. Travel is not required. Local candidates are preferred. 

 

COVID-19 Update: We take the safety of our staff seriously.  Employees may be asked to work remotely and/or to follow guidelines published by the state and CDC as pandemic conditions evolve.



Compensation

 

Competitive salary and generous benefits including paid time off, seven paid holidays, health plan including medical/dental/vision, life insurance, disability, and retirement plan matching. Employees enjoy a relaxed dress code, a pleasant work environment in our spacious headquarters, and an entrepreneurial atmosphere that isn’t hindered by corporate red tape. 

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