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Level 2 Support Consultant

Location : Lancaster, PA
Job Type : Direct
Hours : Full Time
Required Years of Experience : 1+
Required Education : Bachelor's Degree
Travel : No
Relocation : No
Job Industry : Computer Software
Job Category : Computers-Software

Job Description :

Looking for an opportunity with a company whose Core Values include Teamwork, Customer Care and Employee Ownership?  Cargas is that company. Being recognized for 12 years on the PA Best Places to work confirms that we do what they say.  Talent Tap is helping Cargas hire an experience Level 2 Support Consultant for their growing Energy product team!




From their employee-owned culture to our flip-flop-friendly dress code, Cargas does things a little differently.  You get to be in the thick of the action.  They practice Open Book Management, so you know the sales, profits, challenges, and opportunities.  They collaborate at all levels, so your ideas are heard.  They have a flexible work environment, so they trust you to make good decisions on when you need to put in extra effort to take care of customers and when you can take time for personal matters.  They have an environmentally-friendly office building, with solar panels, passive solar, and an indoor bicycle rack and showers. They share success widely through their Profit Sharing, Bonus Plan, and Employee Ownership. They work hard and have fun!


 


We're looking for a Technical Support Consultant for the Energy Customer Support team.  If you like to work in SQL in large databases and trouble shoot customer support tickets, this is the position for you.  This person needs to be able to listen actively to fully understand the content and intent of others' messages, as well as the ability to clearly communicate a response both verbally and in writing to customers and team members. 


 


 


Duties Include:


·       Delivers support ticket responses efficiently and accurately.


·       Debugs SQL procedures and .Net code.


·       Troubleshoots, configures, monitors performance, and makes recommendations for SQL server.


·       Identifies key opportunities in our code and makes improvements to benefit customers.


·       Maintains up-to-date knowledge base on useful scripts, common fixes, and how-to’s.


·       Develops work-arounds for bugs beyond Cargas control (such as hardware issues).


·       Uses customer experiences and professional insight into emerging devices and technologies to make recommendations for product improvements to Product Development team.


·       Meets individual and team productivity goals.


Required Qualifications :

·       Bachelor’s degree in computer science or business field.


·       1-4 years’ experience in a customer-facing position (software support experience a plus); or equivalent combination of education and experience.


·       The ability to develop a deep understanding of Cargas Energy software.


·       1-3 years’ experience (or relevant coursework) in SQL, .net, database and related applications.


·       Knowledge of and skill in setting up and using computer hardware such as servers, tablets, and related devices.


·       The ability to absorb new technological concepts and use internet resources to quickly answer any question (Google-Fu).


·       Strong listening, conflict resolution, and communication skills.


·       Ability to work independently and with a team.


·       Proficient in Microsoft Office Suites.


·       Fluent written and verbal communication skills in English.


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